Managed Service Providers or MSPs need to build to work on their defense

MSPs normally work on offense.  It is always "GROW THE TOP LINE REVENUE NUMBERS."   Little time is spent on building the defense.  Offense is not the only determining factor for success.  Defense will win championships.  Would you ever consider building a home where 3 exterior walls were 10 feet high and the 4th wall was only 2 feet high?  Listen in if you are an MSP owner and request the self-evaluation.